Am I signed up for a Subscription?Updated 16 days ago
We offer both one-off purchases and subscriptions. Some of our offers include a subscription as part of the deal, but it’s not mandatory for all purchases.
If you selected an offer that included a subscription, this would have been clearly shown before checkout - including a tickbox to confirm your understanding of the terms and conditions for your plan.
🔍 How to Check Your Subscription Status
To confirm whether you have an active plan:
- Log into your account on our website.
- Go to your Account and select “Your Delivery Plan”. Alternatively, you can go directly to the “Your Delivery Plan” tab.
- From there, you’ll see the status of your subscription and any upcoming deliveries.
📦 A Quick Overview of the Subscription Terms
Rolling Subscription: You’ll receive recurring deliveries of Pinter Packs according to your selected delivery frequency.
Minimum Order Requirement: If you joined through one of our promotional offers, such as the Fresh Brewer or Master Brewer plan, your subscription includes a minimum number of orders that must be completed before cancellation is permitted:
- Fresh Brewer Plan: Minimum of 6 subscription orders
- Master Brewer Plan: Minimum of 12 subscription orders
Please be aware that your initial order (including the Pinter) does not count as your first Auto Delivery order.
These requirements are agreed to at checkout and will be shown in the offer terms.
If you’re unsure which plan you selected or what your minimum order requirement is, you can check this on the app or website in the “Your Delivery Plan” tab. Alternatively you can reach out to our Customer Service team via the chat icon in the bottom right of your screen.
Payment: You’ll be charged automatically each time your subscription renews. You can also use the “Send Order ASAP” feature if you want your next order sooner.
No Beer Selected? If you haven’t chosen your beers before your subscription date - or if your chosen beer is out of stock - we’ll send the default beer of the month.
If your subscription is active, we’ll send you an email 10 days before your next order is processed. This reminder lets you know your subscription order is coming up soon and highlights some of the community’s favourite styles, giving you the chance to explore new options and make changes before it goes through.
🔧 Managing Your Plan
In the “Your Delivery Plan” section of your account, you can:
- Cancel your subscription — once your minimum order requirement (Fresh Brewer or Master Brewer) has been met
- Change beer selections
- Update delivery preferences (address, payment, etc.)
- Adjust your subscription frequency
- Reschedule an order
Adjusting Your Subscription Frequency
You can change how often your subscription renews directly from the “Account overview” or “Your Delivery Plan” section of your account.
You can choose for your subscription to renew every:
- 4 weeks
- 6 weeks
- 8 weeks
Changing your subscription frequency does not affect your Fresh Brewer or Master Brewer minimum order requirement.
Note: Any changes must be made before 11:59pm the day before your subscription renews.
Need to Change Your Subscription/Order Date?
You can reschedule your order directly from the “Account Overview” or “Your Delivery Plan” section of your account.
This is useful if, for example, you’ll be away and won’t be home to receive your order, or if you’d like to change the date your payment is taken.
To reschedule, select the “Reschedule Order” button, choose a new delivery date, and confirm the change.
If you’d prefer help, our Customer Service team can reschedule the order for you. Just get in touch!
Please note: You can reschedule however often you'd like, but it can only be within 8 weeks of your last subscription order.
Cancelling your subscription
You can request to cancel your subscription at any time. Please note the following conditions:
- If you cancel before your 6th Auto-Delivery (Fresh Brewer Plan) or 12th Auto-Delivery (Master Brewer Plan) has been dispatched, a hardware fee may apply, in line with our Terms and Conditions.
- If you wish to cancel without incurring a hardware fee, cancellation is available after your 6th (Fresh Brewer Plan) or 12th (Master Brewer Plan) Auto-Delivery order has been shipped.
- Alternatively, you may cancel without any charges by returning your Pinter in accordance with our Returns Policy, where applicable. This option allows you to cancel your subscription without a hardware fee.
- If you’re on our Standard Subscription and cancel before your first Auto-Delivery, a hardware fee may apply.
All offer-specific requirements are outlined in the relevant offer terms.
Unsure about your subscription status?
You can check this on the app or website in the “Your Delivery Plan” tab. Alternatively, reach out to our Customer Service team. We’re always happy to help!