Can I pause/cancel my Subscription?Updated 4 days ago
Yes, your subscription is on a rolling monthly plan and can be paused or cancelled without any fees after your first auto-delivery has been dispatched.
Please note: If you signed up via a post-purchase offer, there may be a minimum requirement of 6–12 subscription orders before you’re able to cancel. If you’re unsure whether this applies to you, please get in touch with us for more information.
Your initial order includes a Pinter and beer packs. This is not your first Auto-Delivery order.
🧾 What Counts as My First Auto-Delivery?
Your first auto-delivery is the next order - just Pinter Packs - sent automatically as part of your subscription.
⏸️ Can I Cancel Before My First Auto-Delivery?
Yes, however if you choose to cancel after just your first order, you may be required to pay a hardware fee—this is outlined in our Terms and Conditions.
You’ll need to complete two orders (the initial one with your Pinter, and the first auto-delivery of beer packs) before you can pause or cancel your subscription at no cost.
Please note: If you signed up via a post-purchase offer, this minimum order requirement may extend to 6–12 orders, depending on the offer.
✅ Once your First Auto-Delivery (2nd overall) order has shipped, you’ll be able to:
Pause your subscription for 1, 2, or 3 months
Cancel your subscription any time
Please note: If you signed up via a post-purchase offer, this minimum order requirement may extend to 6–12 orders, depending on the offer.
📅 Unless paused or cancelled, your subscription will renew automatically every 4 weeks.
🛠️ How to Pause, Cancel, or Resume
Log into your account
Go to “Your Subscription”
Select “Pause Plan” or “Cancel Plan”
If paused, your subscription will automatically restart after the selected pause period - or you can restart it manually at any time by selecting “Restart Plan”.
Need Help?
Not sure whether you're eligible to pause or cancel? Our Customer Service team is always happy to help.