Can I pause/cancel my Subscription?Updated a month ago
Your subscription is on a rolling plan. You can adjust how often you receive your subscription orders (see “Adjusting Your Delivery Frequency” below). Cancellation is subject to the conditions described in this article.
Please note: If you signed up to a Fresh Brewer or Master Brewer plan, there will be a minimum requirement of 6–12 subscription orders before you are able to cancel. If you’re unsure whether this applies to you, please get in touch with us for more information.
Your initial order includes your Pinter and any beer packs you selected. This is not counted as your first Auto-Delivery order.
🧾 What Counts as My First Auto-Delivery?
Your first auto-delivery is the next order (just Pinter Packs) sent automatically as part of your subscription.
⛔ Can I Cancel my Plan?
You can request cancellation at any time, but please note:
If you cancel before your 6th (Fresh Brewer) or 12th (Master Brewer) auto-delivery has been dispatched, you may be required to pay a hardware fee as outlined in our Terms and Conditions.
For customers who wish to cancel without incurring additional charges, cancellation becomes available after your 6th (Fresh Brewer) or 12th (Master Brewer) Auto-Delivery order has been shipped.
These offer-specific requirements are set out in the offer terms.
🔄 Can I Adjust How Often My Subscription Renews?
Yes, of course! You can update how frequently your subscription renews from your account.
You can choose for your subscription to renew every:
4 weeks
6 weeks
8 weeks
Adjusting your subscription frequency does not affect the number of subscription orders required under Fresh Brewer or Master Brewer plans.
📅 Subscription Renewal
Unless cancelled in accordance with the rules above, your subscription will renew automatically according to the frequency you select.
🛠️ How to Update Your Subscription
Log into your account
Go to “Your Subscription”
Select Edit Upcoming Order
If you attempt to cancel before you meet your Fresh Brewer or Master Brewer minimum order requirement, as outlined in the Terms & Conditions, a hardware fee may be charged.
Need Help?
Not sure whether you're eligible to pause or cancel? Our Customer Service team is always happy to help.