Can’t find what you’re looking for? Send us your message using the form below. The more detail you share, the faster we can help!

Pinter

No, you don&#x2019;t need to purchase the Pinter and the Active Pour Tap separately - the Active Pour Tap is included as standard with the Pinter and Co-Pinter, so there&#x2019;s no need to buy one in addition.

No, you are not required to buy a Pinter 3 with the Active Pour Tap or vice versa The Active Pour Tap comes as standard with the Pinter 3 but is also fully backwards compatible with the Pinter 2 if you wish to purchase separately to upgrade your current Pinter experience. The Active Pour Tap is on sale on our website <a href="https://pinter.co.uk/collections/pinter-parts" rel="noopener noreferrer" target="_blank">here</a>.

Do I need to buy a Pinter 3 and an Active Pour Tap together?

The Pinter

Active Pour Tap

I haven't received my Subscription order

I've received an order I wasn't expecting/I didn't make.

How long does a pause last?

How do I change my Pinter Pack selection?

Can I change the date payment is taken for my Subscription?

Can I re-start my subscription?

What happens if my selection is out of stock?

Can I increase/decrease my Subscription selection each month?

Why can't I Pause or Cancel my Subscription?

Am I signed up for a Subscription?

Can I pause/cancel my Subscription?

Subscription

Pinter 101 - All you need to know before starting

What are the weights and dimensions of the Pinter?

What type of water should I use in the Pinter?

What is the Pinter?

What is a Pinter Pack?

Will the Pinter fit in my fridge?

What is the capacity of a Pinter?

What is a Co-Pinter?

Do you have paper instructions?

Can I recycle my Pinter?

How Can I Suggest a Beer or Collaboration to Pinter?

Can I move my Pinter before Tapping?

What is this part?

Replacement Parts

Pinter Questions

Can I re-use what's left in the Brewing Dock?

I've removed my Brewing Dock after Brewing, and there's a lot of Fresh Press in the Dock

There is a gap between the Brewing Dock and Pinter

My Brewing Dock is broken or has snapped

Attaching the Brewing Dock to the Pinter

Can I turn the Pinter upside down with the Brewing Dock still attached?

There is liquid trapped in my Brewing Dock

My Brewing Dock is Stuck

Brewing Dock

My Main Cap is stuck

My Main Cap is leaking from the centre

Leaking from around the outside of the Main Cap

My Main Cap has broken

Main Cap

Frothy / Fizzy Pour

My Tap Handle has broken

My Active Pour Tap is dripping

My Active Pour Tap is stuck

Do I need to buy a Pinter and an Active Pour Tap together?

How does the Active Pour Tap work?

My Active Pour Tap stopped pouring

My Tap is leaking from the Tap connection to the Pinter (the Collar)

There is liquid trapped in my Pinter

Core Pinter

Which Carbonation Dial setting should the Pinter be on?

There is/isn't noise coming from my Carbonation Dial

My Carbonation Dial is stuck/not turning

My Carbonation Dial is leaking, foaming or bubbling

Carbonation Dial

My Hopping Cap is broken

How to use the Hopping Cap?

My Hopping Cap is stuck

My Hopper Inlet is leaking

How and when do I use the Hopper?

What is the Hopper?

I Added the Hopper at the Wrong Time, Will My Beer Be Ruined?

Hopping Inlet & Hopping Cap

When do you release new Fresh Beer and Cider Styles?

How long will my Fresh Press last? Can I use it past its Best Before Date?

How long does the Fresh Beer last in the Pinter once it's Brewed?

Is the Purifier safe?

Why don't all the Fresh Presses come with a Hopper?

Can I mix and match the Brewing Yeasts and Fresh Presses?

Something is missing from my Pinter Pack

My Fresh Press just arrived but it expires soon, is this normal?

Can you recycle the Pinter Packs?

What types of Beer and Cider Fresh Press styles do you sell?

Are the Fresh Presses gluten-free?

What is the ABV of the Fresh Presses?

Are the Fresh Presses vegan or vegetarian?

When do you release new Fresh Press styles?

How do I store my Fresh Press and the Pinter Pack contents?

I’ve lost my Brewing Yeast

Our Pinter Packs

Pinter Pack/Fresh Press

Check the status of a refund

What is your returns policy for Pinter Packs?

What is the warranty on my Pinter?

Pinter Warranty Information

Information about our Refunds & Returns Policy

Why Was My Order Refunded and Cancelled?

Refunds & Returns

Why do I have to buy a Pinter Pack with a Pinter?

How do I add a Pinter?

Why do I need to use the Pinter App?

The App isn't working

How do I edit/delete a Pinter from the App?

How to create an account on the App.

I'm not getting your emails

Do you sell Gift Cards or vouchers?

What is the "Refer a Friend/Golden Ticket" programme?

How to view the Instructions

How do I change my payment details?

How to start a brew in the App

How do I unsubscribe from emails?

How do I update my Contact Details?

How do I download the App?

Pinter Packs

How to add a Pinter

How do I log into the App?

How do I change my delivery address?

How do I edit/delete a brew in the App?

Pinter Community

Discounts/Promotions

How do I log into the website?

How can I get notified when a product is back in stock?

Website & Pinter App

I received the wrong item

I want to cancel or change my order

Something is missing from my order

My order was damaged in transit

Where do you deliver to?

Do you offer gift wrapping or subtle packaging?

How long does delivery take?

Can I collect my order from you?

My order has arrived, but it's been damaged or leaked in transit

How much does delivery cost?

I haven't received my subscription order

What courier do you use?

Where is my order?

International Shipping

Can I order multiple Pinters at a time?

Understanding the “Limited Quantity” Label on Your Pinter Products

Orders & Deliveries

How to deep clean a Pinter

What type of water should I use with the Fresh Press?

Can I add my own ingredients?

What are recommended brewing times and what are the benefits?

What temperature should I Brew at?

Cold Crashing

How/when do I use the Hopper?

Conditioning Advice

My Brew doesn't taste right

My Brew is flat / is not carbonated

My Brew is too frothy/fizzy

My brew is cloudy - is this normal?

Can I bottle my Fresh Brew?

Unhappy with your Brew?

I forgot to place the Conical on the Main Cap – will it still work?

Brewing

Do I need to buy a Pinter and an Active Pour Tap together?Updated 7 hours ago