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Pinter Help Center US

<div>We are very sorry that your Tap Handle has broken.</div><div>The most common reason for this to happen is the Tap Handle being put on and used back to front. Please ensure any screws are facing backwards, so not visible from the front of the Pinter when the Tap Handle is attached. </div><div>For this to be resolved, please contact our Customer Care Team by Email, or Live Chat and include the following information.</div><ul><li>Your name and email address</li><li>A photo of the damaged part</li></ul>

<p>We are very sorry that your Tap Handle for your Active Pour Tap has broken.</p><p>The most common reason for this to happen is the Tap Handle being put on and used back to front. Please ensure the screw is facing backwards, so not visible from the front of the Pinter when the Tap Handle is attached. </p><p>For this to be resolved, please contact our Customer Care Team by <span data-elevio-module="6" aria-label="Email Us">Email,</span> or <span data-elevio-module="8" aria-label="Live Chat">Live Chat</span> and include the following information.<br><br></p><ul><li>Your name and email address</li><li>Your order number</li><li>A photo of the broken Tap Handle</li></ul>

My Tap Handle has broken

The Pinter

Active Pour Tap

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Credits

Pinter Complete Care Plan

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Pinter 101 - All you need to know before starting

What are the weights and dimensions of the Pinter?

How to deep clean a Pinter

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What type of water should I use in the Pinter?

What is this part?

Can I move my Pinter before Tapping?

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Attaching the Brewing Dock to the Pinter

I've removed my Brewing Dock after Brewing, and there's a lot of Fresh Press in the Dock

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My Brewing Dock is Stuck

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Brewing Dock

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Main Cap

Frothy or Fizzy Pour

My Active Pour Tap stopped pouring

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My Active Pour Tap is stuck

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Do I need to buy a Pinter and an Active Pour Tap together?

My Tap is leaking from the Tap connection to the Pinter (the Collar)

There is liquid trapped in my Pinter

Core Pinter

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Carbonation Dial

My Hopper Inlet is leaking

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I Added the Hopper at the Wrong Time, Will My Beer Be Ruined?

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My Hopping Cap is broken

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My Hopping Cap is stuck

Hopping Inlet & Hopping Cap

Our Pinter Packs

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Why don't all the Fresh Presses come with a Hopper?

I’ve lost my Brewing Yeast

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Something is missing from my Pinter Pack

Is the Purifier safe?

When do you release new Fresh Beer and Cider Styles?

My Fresh Press just arrived but it expires soon, is this normal?

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What types of Beer and Cider Fresh Press styles do you sell?

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Website & Pinter App

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Do you offer gift wrapping or subtle packaging?

Understanding the “Limited Quantity” Label on Your Pinter Products

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Orders & Deliveries

Brewing and Conditioning - 101

Cold Crashing

My Brew doesn't taste right

Conditioning Advice

My Brew is too frothy/fizzy

What type of water should I use with the Fresh Press?

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What are recommended brewing times and what are the benefits?

Can I use my own ingredients or products/devices?

What temperature should I Brew at?

How/when do I use the Hopper?

My Brew is flat / is not carbonated

My brew is cloudy - is this normal?

Unhappy with your Brew?

Can I mix and match the Brewing Yeasts and Fresh Presses?

How to view the Instructions

Brewing

My Tap Handle has brokenUpdated a month ago