My Tap is leaking from the Tap connection to the Pinter (the Collar)Updated 6 hours ago
đ¨ If your Pinter has been brewing for more than an hour, it will be under pressure. Before removing any parts, itâs very important to release that pressure safely. To do this, slowly turn the Carbonation Dial to the OFF position for 10 seconds, then return it to setting 5.
Your Tap Collar should be completely flush with the Pinter. Please completely remove your Tap and re-try attaching it to see if you can settle it properly into its threading.
If you find your Tap Collar is getting stuck when screwing it into the Pinter, this is likely due to cross-threading. To fix this you can unscrew the Collar fully, remove the tap from the Pinter body slightly and place it back in loosely. Then apply firm, straight downward pressure to the white or silver Tap Logo on the front (pushing the tap into the Pinter) with your non-dominant hand while rotating the Collar clockwise with your dominant hand.Â
Make sure to tighten all the way as this will prevent any leaks. You'll know when the Tap Collar is fully tightened when it sits flush with the body of the Pinter with no gap.
Below you'll find a video that shows you how to remove and re-attach the Tap.
If this hasn't helped to solve the problem, you may need some additional assistance. So that we can get you to a resolution faster, please contact our Customer Care Team, and include the information below in your email.
- Your name and email address
- Your order number
- A photo or video of the issue
- Details about at which stage of the process this first happened
- A photo of your Pinterâs serial number (this is on the flat underneath of your Pinter)