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Pinter Help Center US

<div><div><div><div><h2 id="isPasted">Within 30-Day Money Back Guarantee (Delivery Plan Customers)</h2><ul><li style="font-size: 16px;">Return unopened Pinter Packs along with your machine in original packaging for a full refund</li><li style="font-size: 16px;">Contact <a data-fr-linked="true" href="mailto:hello@pinter.com">hello@pinter.com</a>&#xA0;or webchat to start your return</li><li style="font-size: 16px;">You must ship returns within 14 days of receiving authorization</li></ul><h2 id><br></h2><h2 id="outside-of-30-day-money-back-guarantee-delivery-plan-customers-and-all-pay-as-you-go-customers">Outside of 30-Day Money Back Guarantee (Delivery Plan Customers) and all Pay-As-You-Go Customers</h2><ul><li style="font-size: 16px;">All Pinter Packs are sold as Final Sale products. Due to health and safety reasons, we cannot accept returns, exchanges or issue refunds for the items once processed. This includes all automated delivery plan renewals.&#xA0;</li><li style="font-size: 16px;">If your Pinter Pack arrives damaged, faulty or with the wrong items&apos;, we will absolutely replace it. To initiate a replacement please contact <a data-fr-linked="true" href="mailto:hello@pinter.com">hello@pinter.com</a>&#xA0;or webchat within 14 days of delivery with 1) your Order Number, 2) the Batch/Lot Number (printed on the best before date sticker) and 3) Clear photos of the damage, defect or wrong item.&#xA0;</li></ul></div></div></div></div>

<div><div><div><div><p>If you decide to return something to us, you will need to contact our Customer Care Team either via <span data-elevio-module="6" aria-label="Email Us">Email </span>or <span data-elevio-module="8" aria-label="Live Chat">Live Chat</span> with details of your return, within 14 days of receiving the product. </p><p>The product will need to be <strong>unused </strong>and in its <strong>original condition </strong>in order for us to accept this Pinter Pack back. </p><p>After this return has been authorised and the returns link provided, you have an additional 14 days to return the product to us for a refund.</p></div></div></div></div>

What is your returns policy for Pinter Packs?

Refunds & Returns

Can I manage/cancel my Subscription?

Am I signed up for a Subscription?

I've received an order I wasn't expecting/I didn't make.

How do I change my Pinter Pack selection?

What happens if my selection is out of stock?

I haven't received my Subscription order

Can I change the date payment is taken for my Subscription?

Can I re-start my subscription?

Can I increase/decrease my Subscription selection each month?

What are the different Purchasing Offers/Plans?

Buy Now, Pay Later with Affirm

Credits

Pinter Complete Care Plan

Subscription

Pinter 101 - All you need to know before starting

What are the weights and dimensions of the Pinter?

How to deep clean a Pinter

Will the Pinter fit in my fridge?

What type of water should I use in the Pinter?

What is this part?

Can I move my Pinter before Tapping?

What is the Pinter?

What is a Co-Pinter?

What is a Pinter Pack?

What is the capacity of a Pinter?

How Can I Suggest a Beer or Collaboration to Pinter?

Replacement Parts

Can I recycle my Pinter?

Pinter Questions

Attaching the Brewing Dock to the Pinter

I've removed my Brewing Dock after Brewing, and there's a lot of Fresh Press in the Dock

Can I re-use what's left in the Brewing Dock?

My Brewing Dock is Stuck

There is a gap between the Brewing Dock and Pinter

There is liquid trapped in my Brewing Dock

My Brewing Dock is broken or has snapped

Can I turn the Pinter upside down with the Brewing Dock still attached?

Brewing Dock

My Main Cap is stuck

I forgot to place the Conical on the Main Cap – will it still work?

Leaking from around the outside of the Main Cap

My Main Cap is leaking from the centre

My Main Cap has broken

Main Cap

Frothy or Fizzy Pour

My Active Pour Tap stopped pouring

My Active Pour Tap is dripping

My Active Pour Tap is stuck

How does the Active Pour Tap work?

My Tap Handle has broken

Do I need to buy a Pinter and an Active Pour Tap together?

My Tap is leaking from the Tap connection to the Pinter (the Collar)

Active Pour Tap

There is liquid trapped in my Pinter

Core Pinter

My Carbonation Dial is leaking, foaming or bubbling

Which Carbonation Dial setting should the Pinter be on?

There is/isn't noise coming from my Carbonation Dial

My Carbonation Dial is stuck/not turning

Carbonation Dial

My Hopper Inlet is leaking

How and when do I use the Hopper?

I Added the Hopper at the Wrong Time, Will My Beer Be Ruined?

What is the Hopper?

My Hopping Cap is broken

How to use the Hopping Cap?

My Hopping Cap is stuck

Hopping Inlet & Hopping Cap

The Pinter

Our Pinter Packs

How long does the Fresh Beer last in the Pinter once it's Brewed?

How long will my Fresh Press last? Can I use it past its Best Before Date?

Why don't all the Fresh Presses come with a Hopper?

I’ve lost my Brewing Yeast

Are the Fresh Presses gluten-free?

What is the ABV of the Fresh Presses?

How do I store my Fresh Press and the Pinter Pack contents?

Something is missing from my Pinter Pack

Is the Purifier safe?

When do you release new Fresh Beer and Cider Styles?

My Fresh Press just arrived but it expires soon, is this normal?

Can you recycle the Pinter Packs?

Are the Fresh Presses vegan or vegetarian?

What is the IBU of our Beers?

Pinter Pack/Fresh Press

Information about our Refunds & Returns Policy

Pinter Warranty Information

Why Was My Order Refunded and Cancelled?

Check the status of a refund

How do I add a Pinter?

The App isn't working

What is the "Refer a Friend/Golden Ticket" programme?

How do I edit/delete a Pinter from the App?

How do I edit/delete a brew in the App?

What types of Beer and Cider Fresh Press styles do you sell?

Pinter Community

How do I download the App?

How do I log into the App?

How to create an account on the App.

How can I get notified when a product is back in stock?

How to add a Pinter

How do I update my Contact Details?

How do I change my payment details?

How do I change my delivery address?

How to start a brew in the App

How do I unsubscribe from emails?

Why do I have to buy a Pinter Pack with a Pinter?

I'm not getting your emails

Do you sell Gift Cards or vouchers?

Pinter Packs

Why do I need to use the Pinter App?

Discounts/Promotions

How do I log into the website?

Getting in contact with us

Website & Pinter App

Something is missing from my order

I received the wrong item

My order was damaged in transit

I want to cancel or change my order

How much does delivery cost?

Where do you deliver to?

What courier do you use?

How long does delivery take?

International Shipping

Can I collect my order from you?

Do you offer gift wrapping or subtle packaging?

Understanding the “Limited Quantity” Label on Your Pinter Products

Where is my order?

What does “Ready for Pickup” Mean on My Order Tracking?

Orders & Deliveries

Brewing and Conditioning - 101

Cold Crashing

My Brew doesn't taste right

Conditioning Advice

My Brew is too frothy/fizzy

What type of water should I use with the Fresh Press?

Can I bottle my Fresh Brew?

What are recommended brewing times and what are the benefits?

Can I use my own ingredients or products/devices?

What temperature should I Brew at?

How/when do I use the Hopper?

My Brew is flat / is not carbonated

My brew is cloudy - is this normal?

Unhappy with your Brew?

Can I mix and match the Brewing Yeasts and Fresh Presses?

How to view the Instructions

Brewing

Within 30-Day Money Back Guarantee (Delivery Plan Customers)

Outside of 30-Day Money Back Guarantee (Delivery Plan Customers) and all Pay-As-You-Go Customers

What is your returns policy for Pinter Packs?Updated 4 days ago

Within 30-Day Money Back Guarantee (Delivery Plan Customers)

Outside of 30-Day Money Back Guarantee (Delivery Plan Customers) and all Pay-As-You-Go Customers