Hardware Issues
My Brewing Dock is broken or has snapped
We're sorry to hear your Brewing Dock has broken or snapped. We won't be able to help you any further through our Troubleshooting Guide so we recommend that you speak to a member of our team.So we can help get this resolved quickly for you, please...
There is liquid trapped in my Brewing Dock
Sometimes water can become trapped between the inner bottle and the casing of the Pinter during the cleaning or purification stage.This isn't anything to worry about and doesn't indicate any problem with your Pinter 3. We'd recommend making sure...
My Brewing Dock is Stuck
The Brewing Dock is designed to seal tightly during brewing, so it may sometimes feel snug or difficult to remove - but don’t worry, we’re here to help!. Place your Pinter on the floor so you can gain better leverage. Please note: some brew may escap
My Main Cap has broken
We're sorry to hear your Main Cap has broken. We won't be able to help you any further through our Troubleshooting Guide so we recommend that you speak to a member of the team.So we can help get this resolved quickly for you, please get in touch...
My Main Cap is stuck
As the Main Cap is designed to be really secure in order to keep all that liquid in place, we've found that they can sometimes be a bit tricky to get off at first, but this should get easier with every use.A tip that we've found useful is to put a...
My Tap Handle has broken
We are very sorry that your Tap Handle for your Active Pour Tap has broken.The most common reason for this to happen is the Tap Handle being put on and used back to front. Please ensure the screw is facing backwards, so not visible from the front...
My Active Pour Tap is stuck
We are sorry to hear you are unable to remove your Active Puor Tap from your Pinter. Not to worry, I am sure this Troubleshooting Guide will help! The Active Pour Tap can sometimes be a little tricky to remove at times, especially if any residual...
My Carbonation Dial is stuck/not turning
Sometimes the Carbonation Dial can be a little stiff, especially after Brewing due to some residual brew being left to solidify.Pouring some warm water on your Carbonation Dial whilst it is in the 'Off' position during cleaning can help dissolve...
My Hopping Cap is broken
We might need a member of our team to look into this further for you. Luckily, you do not need your Hopping Cap during brewing so if you unscrew it, you can continue brewing whilst we get this sorted for you. So we can help get this resolved...
My Hopping Cap is stuck
If you're having trouble with your Hopping Cap, it might be due to some leftover brew that has dried and caused a blockage. To fix this, pour hot water over the Hopping Cap and let it flow through the Hopper Inlet. This will loosen it up and...
There is/isn't noise coming from my Carbonation Dial
Not to worry! It is completely normal to hear a 'hissing' sound coming from your Pinter during the Brewing Stage. The Carbonation Dial is designed to regulate and keep your Pinter at the correct pressure so as the pressure builds during the...