When you push on the centre of your Main Cap is there much resistance? NoYesNo - There is little or no resistanceIt seems like something isn't quite right with your Main Cap, and we think you may need some further assistance.So we can help get...

&#x1F6A8; If your Pinter has been brewing for more than an hour, it will be under pressure. Before removing any parts, it&#x2019;s very important to release that pressure safely. To do this, slowly turn the Carbonation Dial to the OFF position for 10 seconds, then return it to setting 5.<hr> <h2 id="isPasted">When you push on the centre of your Main Cap is there much resistance?</h2>No - There is little or no resistanceIt seems like something isn&apos;t quite right with your Main Cap, and we think you may need some further assistance.So we can help get this resolved quickly for you, please contact our Customer Care Team via Live Chat or Email using the &#xA0;support tab to your right, with the following information:<ul><li>Your name and email address</li><li>Your order number</li><li>A photo or video of the leaking Main Cap, with details of when you first noticed the issue&#xA0;</li><li>A photo of your Pinter&apos;s serial number (this will be on the flat underneath of your Pinter)</li></ul><h4 id="yes---there-is-resistance">Yes - There is resistance</h4>If when you purified your Pinter, the Purifier did not dissolve, there could be some granules of Purifier stuck in the seal of the Main Cap or potentially the seal under the umbrella valve has become twisted. If that&apos;s the case, it can create a small gap allowing some of the liquid to escape.Please wash your Main Cap with warm water, ensuring there are no rogue granules by pushing on the centre of your Main Cap while cleaning. Don&apos;t forget to make sure any seals end up seated correctly.To test if this has solved the problem, fill your Pinter with water and attach your Main Cap. Then, turn your Pinter upside down over your sink to see if the Main Cap is still leaking.Here is a handy video showing how to clean your Main Cap:<iframe allowfullscreen frameborder="0" height="360" src="https://www.youtube.com/embed/4CNMVeWa6RY?&amp;wmode=opaque" width="640"></iframe><hr><h2 id="is-your-main-cap-still-leaking">Is your Main Cap still leaking?</h2>No - It&apos;s stopped leakingThat&apos;s great! It seems like there were either some granules of Purifier stuck in the valve of your Main Cap or the seal was not seated quite right.&#xA0; To avoid this happening in the future, we recommend using hot water to ensure any granules of the Purifier are properly dissolved. Once you have finished purifying, check your Main Cap for any that might be trapped just in case, and wash these away before carrying on Brewing.Yes - The Main Cap is still leakingWe&apos;ve done all we can with our Troubleshooting Guide and we think you may need some further assistance. So we can help get this resolved quickly for you, please contact our Customer Care Team via Live Chat or Email using the help tab to your right, with the following information:<ul><li>Your full name and email address</li><li>Your order number</li><li>A photo or video of the leaking Main Cap, with details of when you first noticed the issue</li><li>A photo of your Pinter&apos;s serial number (this will be on the flat underneath of your Pinter)</li></ul>

My Main Cap is leaking from the centre

A leak from around the outside of the Main Cap can occur for one of two reasons.Main Cap is not screwed on correctly:if the Main Cap has not been attached properly, this won't seal correctly and can cause a leak. Please detach your Main Cap, and...

&#x1F6A8; If your Pinter has been brewing for more than an hour, it will be under pressure. Before removing any parts, it&#x2019;s very important to release that pressure safely. To do this, slowly turn the Carbonation Dial to the OFF position for 10 seconds, then return it to setting 5.<hr> A leak from around the outside of the Main Cap can occur for one of two reasons.<h6 id="main-cap-is-not-screwed-on-correctly">Main Cap is not screwed on correctly:</h6>If the Main Cap has not been attached properly, this won&apos;t seal correctly and can cause a leak.&#xA0;Please detach your Main Cap, and re-attach it ensuring that the Conical fitment is secured inside the Main Cap and that the handle finishes flat against the Pinter, just above the Tap.<h6 id="main-cap-o-ring">Main Cap O-Ring:</h6>The thinner black or red O-ring which runs along the outer edge of the Main Cap could be damaged or missing. This will cause the Main Cap not to seal and leak.&#xA0;Below are two example pictures, one with the O-ring in place, and one without.&#xA0;<div><img src="https://cdn.elev.io/file/uploads/T-KAq6Kncjz2FVlLMhPlDiKFgOtO18PfrMmZvV-2NoM/WGYfiQiL2V-PqLCcs6U7zx28xcQltol7ms1059AgngA/O-ringinplace-fio.jpg" class="fr-fic fr-dii">O-ring in place &#xA0;</div><div><img src="https://cdn.elev.io/file/uploads/T-KAq6Kncjz2FVlLMhPlDiKFgOtO18PfrMmZvV-2NoM/Qr9jWXpwVMKpEyXAg3t6xAV-T5V-eqiYdptJysIvQ_k/O-Ringmissing-xms.jpg" class="fr-fic fr-dii">O-ring missing <img src="https://attachments.gorgias.help/GyBLV6k1ByV7NbQk/hc/0eMnwxKZVV79bDNo/2026040708-2aa04b60-9ab4-4259-b946-054d2e23f79e-main%20cap%20showing%20where%20the%20larger%20o-ring%20should%20be%20(1).jpeg" style="width: 471px;" class="fr-fic fr-dib">O-ring in red&#xA0;It&apos;s a little tricky to spot, but if this O-ring is missing then the Main Cap will most likely leak.&#xA0; If your O-ring has fallen out or if it&apos;s slightly out of place, don&apos;t worry, this will be easy to fix. Using the below video you should be able to reinstall your Main Cap&apos;s O-ring seal.<iframe width="100%" src="https://www.youtube.com/embed/QTn9Ul7diTE?&amp;wmode=opaque&amp;rel=0" frameborder="0" allowfullscreen class="fr-draggable"></iframe> <hr>&#xA0;If this hasn&apos;t helped to solve the problem, then we may need to provide some further assistance. So we can help get this resolved quickly for you, please get in touch with our Customer Care Team via Live Chat or Email using the need some help tab to your right, with the following information:</div><ul><li style="font-size: 16px;">Your name and email address</li><li style="font-size: 16px;">Your order number</li><li style="font-size: 16px;">A photo of your Main Cap (As shown above)</li><li style="font-size: 16px;">A photo or video of the Main Cap leaking, with details of when you first noticed the issue</li><li style="font-size: 16px;">Your Pinter&apos;s serial number (this is on the flat underneath of your Pinter) </li></ul>It&apos;s important to note we are gradually updating the O-ring from black to red to improve visibility for our customers.

Leaking from around the outside of the Main Cap

A small drip is to be expected after dispensing from your Pinter using the Active Pour Tap. This is perfectly normal and isn't anything to worry about. Please simply leave your glass underneath for a couple of seconds to allow the last few drips...

A small drip is to be expected after dispensing from your Pinter using the Active Pour Tap. This is perfectly normal and isn&apos;t anything to worry about. Please simply leave your glass underneath for a couple of seconds to allow the last few drips to finish. You can also push your Tap Handle back towards your Pinter for a few seconds to help stop the dripping faster.If, however, this drip is constant or doesn&apos;t stop at all after you have finished pouring, then there could potentially be an issue with your Active Pour Tap.&#xA0;It&apos;s also important to check your Tap Handle is on the right way. Please ensure the screw is facing backwards, so not visible from the front of the Pinter when the Tap Handle is attached. <hr><h2 id="need-more-help">Need more help?</h2>If your Tap is still dripping, please contact our Customer Care Team by Email or&#xA0;Live Chat and include the following:<ul><li>Your name and email address</li><li>Your order number</li><li>A video showcasing the drip</li><li>A photo of your Pinter&#x2019;s serial number (located on the flat underside of your Pinter)</li></ul>

My Active Pour Tap is dripping

🚨 If your Pinter has been brewing for more than an hour, it will be under pressure. Before removing any parts, it’s very important to release that pressure safely. To do this, slowly turn the Carbonation Dial to the OFF position for 10 seconds, then

&#x1F6A8; If your Pinter has been brewing for more than an hour, it will be under pressure. Before removing any parts, it&#x2019;s very important to release that pressure safely. To do this, slowly turn the Carbonation Dial to the OFF position for 10 seconds, then return it to setting 5.<hr> Your Tap Collar should be completely flush with the Pinter. Please completely remove your Tap and re-try attaching it to see if you can settle it properly into its threading.If you find your Tap Collar is getting stuck when screwing it into the Pinter, this is likely due to cross-threading. To fix this you can unscrew the Collar fully, remove the tap from the Pinter body slightly and place it back in loosely. Then apply firm, straight downward pressure to the white or silver Tap Logo on the front (pushing the tap into the Pinter) with your non-dominant hand while rotating the Collar clockwise with your dominant hand.&#xA0;Make sure to tighten all the way as this will prevent any leaks. You&apos;ll know when the Tap Collar is fully tightened when it sits flush with the body of the Pinter with no gap.Below you&apos;ll find a video that shows you how to remove and re-attach the Tap.If this hasn&apos;t helped to solve the problem, you may need some additional assistance. So that we can get you to a resolution faster, please contact our Customer Care Team, and include the information below in your email.<ul><li style="font-size: 16px;">Your name and email address</li><li style="font-size: 16px;">Your order number</li><li style="font-size: 16px;">A photo or video of the issue</li><li style="font-size: 16px;">Details about at which stage of the process this first happened</li><li style="font-size: 16px;">A photo of your Pinter&#x2019;s serial number (this is on the flat underneath of your Pinter)</li></ul><iframe width="100%" src="https://www.youtube.com/embed/JZAN3bVNMCA?&amp;wmode=opaque&amp;rel=0" frameborder="0" allowfullscreen class="fr-draggable"></iframe>

My Tap is leaking from the Tap connection to the Pinter (the Collar)

Let's try and troubleshoot this - Can you let us know when your Carbonation Dial is leaking/foaming?During PurificationDuring BrewingDuring ConditioningDuring TappingDuring PurificationThe Carbonation Dial is a valve on your Pinter which allows...

If your Carbonation Dial is leaking or foaming during PurificationThe Carbonation Dial is a valve on your Pinter which allows your Pinter to self-regulate its internal pressure levels. This means that if your Carbonation Dial is not in the correct position it may be open and allow some liquid to escape. Make sure your Carbonation Dial is on setting 5 while cleaning and purifying your Pinter, and then turn the Dial to the correct setting for your Press when moving on to Brewing and Conditioning. If your Carbonation Dial is leaking or foaming during BrewingA little foaming during Brewing is completely normal and is a sign of a lively beer - equally not seeing this is also perfectly normal. If the foam is going past the indent of your Carbonation Dial this can be caused by the following:Near a heat source - if your Pinter is near a heat source, like a radiator, it may be a lot more lively than usual. We recommend moving your Pinter away from the heat source to a steady room temperature of 64-22&#xB0;F (18-22&#xB0;C).Overfilling - filling past the fill-to-line during the set-up of your Pinter can mean there is less head space for any building pressure. This can mean that when your Pinter is pressurising during fermentation, it pushes some beer through the Carbonation Dial at the back. Wipe any excess brew away from the Carbonation Dial and make sure to thoroughly flush the dial through before your next brew.High ABV styles - Certain styles in our range, especially those with a higher ABV, can brew a little more vigorously, which should peak around 48-72 hours. This, when combined with either of the above, may cause some foaming from your dial.Please make sure to thoroughly flush your Carbonation Dial through before your next brew to remove any stickiness. If your Carbonation Dial is leaking or foaming during&#xA0;ConditioningYou may need some extra help from a member of our team. So we can help get this resolved quickly for you, please get in touch with our Customer Care Team via Live Chat or Email using the red dot to your right, with the following information:- Your full name and email address - Your order number - A photo or video of your Carbonation Dial and the leak that is occurring - A photo of your Pinter&#x2019;s serial number (this is on the flat underneath of your Pinter) - A short explanation describing at which stage of the process you noticed the leaking&#xA0; If your Carbonation Dial is leaking or foaming during&#xA0;TappingA couple of things can cause a small leak from the Carbonation Dial during Tapping. As this comes out as foam, the leak can appear much bigger than it is.&#xA0;Conditioning your Beer or Cider is a required step, as not only does it add key tasting notes to your Beer or Cider, but it also allows the CO&#x2082; produced naturally by the yeast during the fermentation stage to dissolve into the liquid. If your Beer or Cider is not at a consistently cold enough temperature for the entire period of time stated on your Fresh Press, the CO&#x2082; may not have the opportunity to fully absorb, leading to flat beer, a foamy pour and potentially foam being forced through the Carbonation Dial at the back. To resolve this, you can simply condition your Pinter for a couple more days at a lower temperature, ensuring that the temperature stays consistent for this time. A full fridge, and opening the fridge frequently, can lead to a higher temperature or a fluctuation in temperature. When tapping the first few pints from your Pinter, you do not need to change your Carbonation Dial setting. This is because the Pinter is designed to be tapped at pressure. Opening your Carbonation Dial early can lead to some foam being pushed out of your Carbonation Dial. To resolve this, ensure that you have your Carbonation Dial in the same position as stated on our app - this is usually setting 5.&#xA0;For your last few glasses, you may need to release the pressure to make sure you get all of your brew. When opening your Carbonation Dial, turn this to the OFF position very slowly to allow your Pinter to regulate its pressure and prevent foaming. Always return the Carbonation Dial to the previous setting in between pours to ensure your brew stays fresh!

My Carbonation Dial is leaking, foaming or bubbling

Sometimes a small amount of Hop Oils may be caught in the Hopper Inlet - if it's just a small amount of liquid just after you've Hopped, then this is most likely some residual Hopper that is leaking out. This is nothing to worry about and can...

Tip: Be sure to double check that your Carbonation Dial is on setting 5. If your dial is set to&#xA0;OFF, this may be where the leak is coming from, not the Hopper Inlet.<hr> Don&apos;t worry if you see a bit of liquid after hopping! It&apos;s likely just residual hop oils from the Hopping Inlet, which you can simply rinse away. At most, your hop flavor might be a touch more subtle, but it won&apos;t affect the quality of your beer.For your next brew, we recommend ensuring the Hopper is screwed in fully. Then gently&#xA0;tilt your Pinter from side to side - this can help release any air bubbles that may have formed around the Hopping Inlet. Allow the Hopper to stay in place for around 3&#x2013;5 minutes to ensure everything drains into the Pinter.This issue can sometimes be caused by overfilling your Pinter, so be careful not to go above the fill-to line when adding water. Also, please make sure the Hopper is at room temperature before use &#x2013; if it&apos;s too cold, the contents may be thicker and slower to dispense.It&#x2019;s also a good idea to give the Hopping Inlet a thorough clean between brews to ensure there&#x2019;s no residual Hopper in your inlet.If this happens again with your next brew, after following the above advice, there may be an issue&#xA0;with the Hopper Inlet itself. Before getting in touch with us to get this sorted out for you, please inspect the area for cracks and check to see if the Hopper Inlet has an O-Ring (circular loop of rubber near the cross), which looks like this:<img height="217" src="https://cdn.elev.io/file/uploads/wOZAfV0W5daWeBZcG8C_pBC-EmQ2HXy3lvGv2wpAQxo/CaRNMxBah4Y2yJZ345apnMcfDYSt55TS41mKbBOf-P4/1698148087970-Leg.jpeg" width="163" class="fr-fic fr-dii">If you notice your Hopper Inlet leaking before the Hopper has been inserted (for example, during the brewing stage), please take a few photos and share them with our team.So we can help get this resolved quickly for you, please get in touch with our Customer Care Team with the following information:<ul><li dir="ltr" style="font-size: 16px;" id="isPasted">Your full name and email address</li><li dir="ltr" style="font-size: 16px;">Your order number</li><li dir="ltr" style="font-size: 16px;">If the leak stops with the Hopping Cap removed</li><li dir="ltr" style="font-size: 16px;">Details about at which stage of the process this happened</li><li dir="ltr" style="font-size: 16px;">A photo or video of the leak you&apos;re experiencing and a photo of the O-Ring or where it should be&#xA0;</li><li dir="ltr" style="font-size: 16px;">A photo of the inside of your Pinter&#xA0;</li><li dir="ltr" style="font-size: 16px;">A photo of your Pinter&#x2019;s serial number (this is on the flat underneath of your Pinter)</li></ul>

My Hopper Inlet is leaking

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Pinter Help Center US

Leaks

Troubleshooting

Pinter 101 - All you need to know before starting

What is the Pinter?

What is a Co-Pinter?

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What is the Hopper?

How does the Active Pour Tap work?

Will the Pinter fit in my fridge?

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Pinter 101

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Brewing and Conditioning - 101

Conditioning Advice

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Attaching the Brewing Dock to the Pinter

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There is liquid trapped in my Pinter

Pinter

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My Brewing Dock is Stuck

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Main Cap

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Active Pour Tap

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Cold Crashing

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My Brew is flat / is not carbonated

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Our Pinter Packs

Why don't all the Fresh Presses come with a Hopper?

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My Fresh Press just arrived but it expires soon, is this normal?

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