As the Main Cap is designed to be really secure in order to keep all that liquid in place, we've found that they can sometimes be a bit tricky to get off at first, but this should get easier with every use.A tip that we've found useful is to put a...

As the Main Cap is designed to be really secure in order to keep all that liquid in place, we&apos;ve found that they can sometimes be a bit tricky to get off at first, but this should get easier with every use.&#x1F6A8; Please make sure to turn your Main Cap anti-clockwise when unscrewing from your Pinter &#x1F6A8;A tip that we&apos;ve found useful is to put a utensil (such as a wooden spoon) through the handle and use the leverage from this to twist the Main Cap. Pouring some warm water over the cap can also help to loosen it, or soften any solidified brew that may be causing an obstruction. Please also make sure that your Carbonation Dial is set to &apos;OFF&apos; to ensure that a vacuum of pressure isn&apos;t created within the Pinter.If this doesn&apos;t work, then there may be dry sediment inside your Pinter from your last brew. In this case, we&apos;d recommend filling your Pinter with 2-3 litres of hot (not boiling) water by pushing in your Main Cap&apos;s umbrella valve and pouring the water in. Once the water has been added, flip the Pinter so that the Main Cap is submerged.After 10-20 minutes, the sediment should have dissolved from around your Main Cap and with the help of a utensil your Main Cap should come straight off.Here is a handy video demonstrating these steps.&#xA0;<iframe allowfullscreen class="fr-draggable" frameborder="0" height="360" src="https://www.youtube.com/embed/SYE1_WWaQlY?&amp;wmode=opaque" width="640"></iframe>

My Main Cap is stuck

When you push on the centre of your Main Cap is there much resistance? NoYesNo - There is little or no resistanceIt seems like something isn't quite right with your Main Cap, and we think you may need some further assistance.So we can help get...

&#x1F6A8; If your Pinter has been brewing for more than an hour, it will be under pressure. Before removing any parts, it&#x2019;s very important to release that pressure safely. To do this, slowly turn the Carbonation Dial to the OFF position for 10 seconds, then return it to setting 5.<hr> <h2 id="isPasted">When you push on the centre of your Main Cap is there much resistance?</h2>No - There is little or no resistanceIt seems like something isn&apos;t quite right with your Main Cap, and we think you may need some further assistance.So we can help get this resolved quickly for you, please contact our Customer Care Team via Live Chat or Email using the &#xA0;support tab to your right, with the following information:<ul><li>Your name and email address</li><li>Your order number</li><li>A photo or video of the leaking Main Cap, with details of when you first noticed the issue&#xA0;</li><li>A photo of your Pinter&apos;s serial number (this will be on the flat underneath of your Pinter)</li></ul><h4 id="yes---there-is-resistance">Yes - There is resistance</h4>If when you purified your Pinter, the Purifier did not dissolve, there could be some granules of Purifier stuck in the seal of the Main Cap or potentially the seal under the umbrella valve has become twisted. If that&apos;s the case, it can create a small gap allowing some of the liquid to escape.Please wash your Main Cap with warm water, ensuring there are no rogue granules by pushing on the centre of your Main Cap while cleaning. Don&apos;t forget to make sure any seals end up seated correctly.To test if this has solved the problem, fill your Pinter with water and attach your Main Cap. Then, turn your Pinter upside down over your sink to see if the Main Cap is still leaking.Here is a handy video showing how to clean your Main Cap:<iframe allowfullscreen frameborder="0" height="360" src="https://www.youtube.com/embed/4CNMVeWa6RY?&amp;wmode=opaque" width="640"></iframe><hr><h2 id="is-your-main-cap-still-leaking">Is your Main Cap still leaking?</h2>No - It&apos;s stopped leakingThat&apos;s great! It seems like there were either some granules of Purifier stuck in the valve of your Main Cap or the seal was not seated quite right.&#xA0; To avoid this happening in the future, we recommend using hot water to ensure any granules of the Purifier are properly dissolved. Once you have finished purifying, check your Main Cap for any that might be trapped just in case, and wash these away before carrying on Brewing.Yes - The Main Cap is still leakingWe&apos;ve done all we can with our Troubleshooting Guide and we think you may need some further assistance. So we can help get this resolved quickly for you, please contact our Customer Care Team via Live Chat or Email using the help tab to your right, with the following information:<ul><li>Your full name and email address</li><li>Your order number</li><li>A photo or video of the leaking Main Cap, with details of when you first noticed the issue</li><li>A photo of your Pinter&apos;s serial number (this will be on the flat underneath of your Pinter)</li></ul>

My Main Cap is leaking from the centre

A leak from around the outside of the Main Cap can occur for one of two reasons.Main Cap is not screwed on correctly:if the Main Cap has not been attached properly, this won't seal correctly and can cause a leak. Please detach your Main Cap, and...

&#x1F6A8; If your Pinter has been brewing for more than an hour, it will be under pressure. Before removing any parts, it&#x2019;s very important to release that pressure safely. To do this, slowly turn the Carbonation Dial to the OFF position for 10 seconds, then return it to setting 5.<hr> A leak from around the outside of the Main Cap can occur for one of two reasons.<h6 id="main-cap-is-not-screwed-on-correctly">Main Cap is not screwed on correctly:</h6>if the Main Cap has not been attached properly, this won&apos;t seal correctly and can cause a leak.&#xA0;Please detach your Main Cap, and re-attach it ensuring that the Conical fitment is secured inside the Main Cap and that the handle finishes flat against the Pinter, just above the Tap.<h6 id="main-cap-o-ring">Main Cap O-Ring:</h6>The thinner O-ring which runs along the outer edge of the Main Cap could be damaged or missing. This will cause the Main Cap not to seal and leak.&#xA0;Below are two example pictures, one with the O-ring in place, and one without.&#xA0;<div><img src="https://cdn.elev.io/file/uploads/T-KAq6Kncjz2FVlLMhPlDiKFgOtO18PfrMmZvV-2NoM/WGYfiQiL2V-PqLCcs6U7zx28xcQltol7ms1059AgngA/O-ringinplace-fio.jpg" class="fr-fic fr-dii">O-ring in place &#xA0;</div><div><img src="https://cdn.elev.io/file/uploads/T-KAq6Kncjz2FVlLMhPlDiKFgOtO18PfrMmZvV-2NoM/Qr9jWXpwVMKpEyXAg3t6xAV-T5V-eqiYdptJysIvQ_k/O-Ringmissing-xms.jpg" class="fr-fic fr-dii">O-ring missing <img src="blob:https://pinter.gorgias.com/5d20e586-bfd0-4b0c-bad4-7ff510bfb479" style="width: 300px;" class="fr-fic fr-dib">O-ring in red&#xA0;It&apos;s a little tricky to spot, but if this O-ring is missing then the Main Cap will most likely leak.&#xA0; If your O-ring has fallen out or if it&apos;s slightly out of place, don&apos;t worry, this will be easy to fix. Using the below video you should be able to reinstall your Main Cap&apos;s O-ring seal.<iframe width="100%" src="https://www.youtube.com/embed/QTn9Ul7diTE?&amp;wmode=opaque&amp;rel=0" frameborder="0" allowfullscreen class="fr-draggable"></iframe> <hr>&#xA0;If this hasn&apos;t helped to solve the problem, then we may need to provide some further assistance. So we can help get this resolved quickly for you, please get in touch with our Customer Care Team via Live Chat or Email using the need some help tab to your right, with the following information:</div><ul><li style="font-size: 16px;">Your name and email address</li><li style="font-size: 16px;">Your order number</li><li style="font-size: 16px;">A photo of your Main Cap (As shown above)</li><li style="font-size: 16px;">A photo or video of the Main Cap leaking, with details of when you first noticed the issue</li><li style="font-size: 16px;">Your Pinter&apos;s serial number (this is on the flat underneath of your Pinter)</li></ul>

Leaking from around the outside of the Main Cap

We're sorry to hear your Main Cap has broken. We won't be able to help you any further through our Troubleshooting Guide so we recommend that you speak to a member of the team.So we can help get this resolved quickly for you, please get in touch...

We&apos;re sorry to hear your Main Cap has broken. We won&apos;t be able to help you any further through our Troubleshooting Guide so we recommend that you speak to a member of the team.So we can help get this resolved quickly for you, please get in touch with our Customer Care Team, with the following information:<ul><li>Your full name and email address</li><li>Your order number</li><li>A photo of the Main Cap showcasing the fault</li><li>A photo of your Pinter&apos;s serial number</li><li>Details about at which stage of the process this happened</li></ul>

My Main Cap has broken

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Pinter

Main Cap

The Pinter

I haven't received my Subscription order

I've received an order I wasn't expecting/I didn't make.

How long does a pause last?

How do I change my Pinter Pack selection?

Can I change the date payment is taken for my Subscription?

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What happens if my selection is out of stock?

Can I increase/decrease my Subscription selection each month?

Why can't I Pause or Cancel my Subscription?

Am I signed up for a Subscription?

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Subscription

Pinter 101 - All you need to know before starting

What are the weights and dimensions of the Pinter?

What type of water should I use in the Pinter?

What is the Pinter?

What is a Pinter Pack?

Will the Pinter fit in my fridge?

What is the capacity of a Pinter?

What is a Co-Pinter?

Do you have paper instructions?

Can I recycle my Pinter?

How Can I Suggest a Beer or Collaboration to Pinter?

Can I move my Pinter before Tapping?

What is this part?

Replacement Parts

Pinter Questions

Can I re-use what's left in the Brewing Dock?

I've removed my Brewing Dock after Brewing, and there's a lot of Fresh Press in the Dock

There is a gap between the Brewing Dock and Pinter

My Brewing Dock is broken or has snapped

Attaching the Brewing Dock to the Pinter

Can I turn the Pinter upside down with the Brewing Dock still attached?

There is liquid trapped in my Brewing Dock

My Brewing Dock is Stuck

Brewing Dock

Frothy / Fizzy Pour

My Tap Handle has broken

My Active Pour Tap is dripping

My Active Pour Tap is stuck

Do I need to buy a Pinter and an Active Pour Tap together?

How does the Active Pour Tap work?

My Active Pour Tap stopped pouring

My Tap is leaking from the Tap connection to the Pinter (the Collar)

Active Pour Tap

There is liquid trapped in my Pinter

Core Pinter

Which Carbonation Dial setting should the Pinter be on?

There is/isn't noise coming from my Carbonation Dial

My Carbonation Dial is stuck/not turning

My Carbonation Dial is leaking, foaming or bubbling

Carbonation Dial

My Hopping Cap is broken

How to use the Hopping Cap?

My Hopping Cap is stuck

My Hopper Inlet is leaking

How and when do I use the Hopper?

What is the Hopper?

I Added the Hopper at the Wrong Time, Will My Beer Be Ruined?

Hopping Inlet & Hopping Cap

When do you release new Fresh Beer and Cider Styles?

How long will my Fresh Press last? Can I use it past its Best Before Date?

How long does the Fresh Beer last in the Pinter once it's Brewed?

Is the Purifier safe?

Why don't all the Fresh Presses come with a Hopper?

Can I mix and match the Brewing Yeasts and Fresh Presses?

Something is missing from my Pinter Pack

My Fresh Press just arrived but it expires soon, is this normal?

Can you recycle the Pinter Packs?

What types of Beer and Cider Fresh Press styles do you sell?

Are the Fresh Presses gluten-free?

What is the ABV of the Fresh Presses?

Are the Fresh Presses vegan or vegetarian?

When do you release new Fresh Press styles?

How do I store my Fresh Press and the Pinter Pack contents?

I’ve lost my Brewing Yeast

Our Pinter Packs

Pinter Pack/Fresh Press

Check the status of a refund

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What is the warranty on my Pinter?

Pinter Warranty Information

Information about our Refunds & Returns Policy

Why Was My Order Refunded and Cancelled?

Refunds & Returns

Why do I have to buy a Pinter Pack with a Pinter?

How do I add a Pinter?

Why do I need to use the Pinter App?

The App isn't working

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How to create an account on the App.

I'm not getting your emails

Do you sell Gift Cards or vouchers?

What is the "Refer a Friend/Golden Ticket" programme?

How to view the Instructions

How do I change my payment details?

How to start a brew in the App

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How do I update my Contact Details?

How do I download the App?

Pinter Packs

How to add a Pinter

How do I log into the App?

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How do I edit/delete a brew in the App?

Pinter Community

Discounts/Promotions

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Website & Pinter App

I received the wrong item

I want to cancel or change my order

Something is missing from my order

My order was damaged in transit

Where do you deliver to?

Do you offer gift wrapping or subtle packaging?

How long does delivery take?

Can I collect my order from you?

My order has arrived, but it's been damaged or leaked in transit

How much does delivery cost?

I haven't received my subscription order

What courier do you use?

Where is my order?

International Shipping

Can I order multiple Pinters at a time?

Understanding the “Limited Quantity” Label on Your Pinter Products

Orders & Deliveries

How to deep clean a Pinter

What type of water should I use with the Fresh Press?

Can I add my own ingredients?

What are recommended brewing times and what are the benefits?

What temperature should I Brew at?

Cold Crashing

How/when do I use the Hopper?

Conditioning Advice

My Brew doesn't taste right

My Brew is flat / is not carbonated

My Brew is too frothy/fizzy

My brew is cloudy - is this normal?

Can I bottle my Fresh Brew?

Unhappy with your Brew?

I forgot to place the Conical on the Main Cap – will it still work?

Brewing