Can’t find what you’re looking for? Send us your message using the form below. The more detail you share, the faster we can help!

Pinter Help Center US

Pinter Info

Can I use my own ingredients or products/devices?

What is the Hopper?

What is a Pinter Pack?

Pinter 101

How/when do I use the Hopper?

What temperature should I Brew at?

Conditioning Advice

How to view the Instructions

Brewing and Conditioning - 101

First Brew Guide

Getting Started

Pinter 101 - All you need to know before starting

What are the weights and dimensions of the Pinter?

How to deep clean a Pinter

Will the Pinter fit in my fridge?

What type of water should I use in the Pinter?

What is this part?

Can I move my Pinter before Tapping?

What is the Pinter?

What is a Co-Pinter?

What is the capacity of a Pinter?

How Can I Suggest a Beer or Collaboration to Pinter?

Replacement Parts

Can I recycle my Pinter?

Pinter

Attaching the Brewing Dock to the Pinter

I've removed my Brewing Dock after Brewing, and there's a lot of Fresh Press in the Dock

Can I re-use what's left in the Brewing Dock?

My Brewing Dock is Stuck

There is a gap between the Brewing Dock and Pinter

There is liquid trapped in my Brewing Dock

My Brewing Dock is broken or has snapped

Can I turn the Pinter upside down with the Brewing Dock still attached?

Brewing Dock

My Main Cap is stuck

I forgot to place the Conical on the Main Cap – will it still work?

Leaking from around the outside of the Main Cap

My Main Cap is leaking from the centre

My Main Cap has broken

Main Cap

Frothy or Fizzy Pour

My Active Pour Tap stopped pouring

My Active Pour Tap is dripping

My Active Pour Tap is stuck

How does the Active Pour Tap work?

My Tap Handle has broken

Do I need to buy a Pinter and an Active Pour Tap together?

My Tap is leaking from the Tap connection to the Pinter (the Collar)

Active Pour Tap

There is liquid trapped in my Pinter

Core Pinter

My Carbonation Dial is leaking, foaming or bubbling

Which Carbonation Dial setting should the Pinter be on?

There is/isn't noise coming from my Carbonation Dial

My Carbonation Dial is stuck/not turning

Carbonation Dial

My Hopper Inlet is leaking

How and when do I use the Hopper?

I Added the Hopper at the Wrong Time, Will My Beer Be Ruined?

My Hopping Cap is broken

How to use the Hopping Cap?

My Hopping Cap is stuck

Hopping Inlet & Hopping Cap

Pinter Hardware

Can I mix and match the Brewing Yeasts and Fresh Presses?

My Brew is flat / is not carbonated

Cold Crashing

What type of water should I use with the Fresh Press?

What are recommended brewing times and what are the benefits?

Brewing Basics

How do I change my Pinter Pack selection?

When do you release new Fresh Beer and Cider Styles?

What is the ABV of the Fresh Presses?

Our Pinter Packs

What is the IBU of our Beers?

Do any Pinter Packs contain sulphites or preservatives?

Why don't all the Fresh Presses come with a Hopper?

I’ve lost my Brewing Yeast

Something is missing from my Pinter Pack

My Fresh Press just arrived but it expires soon, is this normal?

Pinter Packs

Are the Fresh Presses gluten-free?

Are the Fresh Presses vegan or vegetarian?

Is the Purifier safe?

Ingredients & Compatibility

Can I bottle my Fresh Brew?

How long does the Fresh Beer last in the Pinter once it's Brewed?

How do I store my Fresh Press and the Pinter Pack contents?

How long will my Fresh Press last? Can I use it past its Best Before Date?

Can you recycle the Pinter Packs?

Storage & Care

Brewing & Pinter Packs

My Brew is too frothy/fizzy

Pour Issues

My Brew doesn't taste right

Unhappy with your Brew?

My brew is cloudy - is this normal?

Brew Quality

Troubleshooting

Can I manage/cancel my Delivery Plan?

Am I signed up for a Delivery Plan?

What happens if my selection is out of stock?

Can I re-start my delivery plan?

Can I increase/decrease my delivery plan selection each month?

Managing Your Plan

Can I change the date payment is taken for my Delivery Plan?

What are the different Purchasing Offers/Plans?

Buy Now, Pay Later with Affirm

Credits

Billing & Credits

I haven't received my delivery plan order

Delivery Plan Issues

Delivery Plan & Subscriptions

I want to cancel or change my order

Where is my order?

What does “Ready for Pickup” Mean on My Order Tracking?

Order Management

How much does delivery cost?

Where do you deliver to?

What courier do you use?

How long does delivery take?

International Shipping

Can I collect my order from you?

Do you offer gift wrapping or subtle packaging?

Delivery Information

I received the wrong item

Something is missing from my order

My order was damaged in transit

Why Was My Order Refunded and Cancelled?

I've received an order I wasn't expecting/I didn't make.

Order Issues

Orders & Delivery

How do I add a Pinter?

The App isn't working

What is the "Refer a Friend/Golden Ticket" programme?

How do I edit/delete a Pinter from the App?

How do I edit/delete a brew in the App?

What types of Beer and Cider Fresh Press styles do you sell?

Pinter Community

How do I download the App?

How do I log into the App?

How to create an account on the App.

How can I get notified when a product is back in stock?

How to add a Pinter

How do I update my Contact Details?

How do I change my payment details?

How do I change my delivery address?

How to start a brew in the App

How do I unsubscribe from emails?

Why do I have to buy a Pinter Pack with a Pinter?

I'm not getting your emails

Do you sell Gift Cards or vouchers?

Why do I need to use the Pinter App?

Discounts/Promotions

How do I log into the website?

Getting in contact with us

Account Management

Promotions

Account, Payments & Website/App

Information about our Refunds & Returns Policy

Pinter Warranty Information

Check the status of a refund

What is your returns policy for Pinter Packs?

Pinter Complete Care Plan

Returns, Warranty & Replacements