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Pinter Help Center US

Articles regardin our website and the Pinter App.

Account, Payments & Website/App

Pinter 101 - All you need to know before starting

What is the Pinter?

What is a Co-Pinter?

What is a Pinter Pack?

What is the Hopper?

How does the Active Pour Tap work?

Will the Pinter fit in my fridge?

Why do I have to buy a Pinter Pack with a Pinter?

Can I use my own ingredients or products/devices?

Pinter 101

Why do I need to use the Pinter App?

How do I download the App?

How to create an account on the App?

How do I log into the App?

How to add a Pinter

How to start a brew in the App

How do I edit/delete a Pinter from the App?

How do I edit/delete a brew in the App?

Using the App

How to view the Instructions

Brewing and Conditioning - 101

Conditioning Advice

How and when do I use the Hopper?

Which Carbonation Dial setting should the Pinter be on?

What type of water should I use in the Pinter?

What temperature should I Brew at?

Attaching the Brewing Dock to the Pinter

First Brew Guide

Getting Started

What are the weights and dimensions of the Pinter?

How to deep clean a Pinter

What is this part?

What is the capacity of a Pinter?

Can I recycle my Pinter?

There is liquid trapped in my Pinter

Pinter

I've removed my Brewing Dock after Brewing, and there's a lot of Fresh Press in the Dock

My Brewing Dock is Stuck

There is a gap between the Brewing Dock and Pinter

There is liquid trapped in my Brewing Dock

My Brewing Dock is broken or has snapped

Can I turn the Pinter upside down with the Brewing Dock still attached?

Brewing Dock

My Main Cap is stuck

I forgot to place the Conical on the Main Cap – will it still work?

Leaking from around the outside of the Main Cap

My Main Cap is leaking from the centre

My Main Cap has broken

Main Cap

My Active Pour Tap stopped pouring

My Active Pour Tap is dripping

My Active Pour Tap is stuck

My Tap Handle has broken

Do I need to buy a Pinter and an Active Pour Tap together?

My Tap is leaking from the Tap connection to the Pinter (the Collar)

Active Pour Tap

My Carbonation Dial is leaking, foaming or bubbling

There is/isn't noise coming from my Carbonation Dial

My Carbonation Dial is stuck/not turning

Carbonation Dial

My Hopper Inlet is leaking

My Hopping Cap is broken

How to use the Hopping Cap?

My Hopping Cap is stuck

Hopping Inlet & Hopping Cap

Pinter Hardware

I Added the Hopper at the Wrong Time, Will My Beer Be Ruined?

Cold Crashing

What are recommended brewing times and what are the benefits?

What type of water should I use with the Fresh Press?

Can I mix and match the Brewing Yeasts and Fresh Presses?

Can I re-use what's left in the Brewing Dock?

My Brew is flat / is not carbonated

Brewing Basics

Our Pinter Packs

Why don't all the Fresh Presses come with a Hopper?

What types of Beer and Cider Fresh Press styles do you sell?

How do I change my Pinter Pack selection?

When do you release new Fresh Beer and Cider Styles?

What is the ABV of the Fresh Presses?

What is the IBU of our Beers?

My Fresh Press just arrived but it expires soon, is this normal?

I’ve lost my Brewing Yeast

Something is missing from my Pinter Pack

How Can I Suggest a Beer or Collaboration to Pinter?

Pinter Packs

Are the Fresh Presses gluten-free?

Are the Fresh Presses vegan or vegetarian?

Is the Purifier safe?

Do any Pinter Packs contain sulphites or preservatives?

Ingredients & Compatibility

How long does the Fresh Beer last in the Pinter once it's Brewed?

How long will my Fresh Press last? Can I use it past its Best Before Date?

Can I move my Pinter before Tapping?

Can I bottle my Fresh Brew?

How do I store my Fresh Press and the Pinter Pack contents?

Can you recycle the Pinter Packs?

Storage & Care

Brewing & Pinter Packs

My Brew is too frothy/fizzy

Frothy or Fizzy Pour

Pour Issues

Leaks

My Brew doesn't taste right

My brew is cloudy - is this normal?

Unhappy with your Brew?

Brew Quality

Hardware Issues

Troubleshooting

Am I signed up for a Delivery Plan?

Can I manage/cancel my Delivery Plan?

What happens if my selection is out of stock?

Can I re-start my delivery plan?

Can I increase/decrease my delivery plan selection each month?

Managing Your Plan

Can I change the date payment is taken for my Delivery Plan?

What are the different Purchasing Offers/Plans?

Buy Now, Pay Later with Affirm

Credits

Billing & Credits

I haven't received my delivery plan order

Delivery Plan Issues

Delivery Plan & Subscriptions

I want to cancel or change my order

Where is my order?

What does “Ready for Pickup” Mean on My Order Tracking?

Order Management

Where do you deliver to?

What courier do you use?

How much does delivery cost?

How long does delivery take?

International Shipping

Can I collect my order from you?

Do you offer gift wrapping or subtle packaging?

How do I update my Contact Details?

How do I change my delivery address?

Delivery Information

I've received an order I wasn't expecting/I didn't make.

Why Was My Order Refunded and Cancelled?

Something is missing from my order

I received the wrong item

My order was damaged in transit

Order Issues

Orders & Delivery

I'm not getting your emails

How do I change my payment details?

How do I unsubscribe from emails?

How do I log into the website?

The App isn't working

How do I add a Pinter?

How can I get notified when a product is back in stock?

Pinter Community

Getting in contact with us

What is the "Refer a Friend/Golden Ticket" programme?

Do you sell Gift Cards or vouchers?

Discounts/Promotions

Information about our Refunds & Returns Policy

What is your returns policy for Pinter Packs?

Pinter Warranty Information

Check the status of a refund

Pinter Complete Care Plan

Replacement Parts

Returns, Warranty & Replacements

Pinter Info