Order Issues
I received the wrong item
Fresh Beer Club Order:If you were expecting your Fresh Beer Club Subscription order, but it's the wrong style of Fresh Press, this could be due to the one you ordered being out of stock. If your chosen Fresh Press is out of stock on your dispatch...
Something is missing from my order
If you receive your order and something is missing, it sounds like something may have gone wrong in transit and although these mistakes are rare, we want to make this right as quickly as possible. We're really sorry about this!Please get in touch...
My order was damaged in transit
We are very sorry to hear your order arrived damaged! It sounds like something may have gone wrong in transit and although these mistakes are rare, we want to make this right as quickly as possible.Please get in touch with our Customer Care Team...
Why Was My Order Refunded and Cancelled?
If your order was unexpectedly refunded and cancelled, it’s likely due to a second subscription being started on an account that already has an active subscription. Some of our offers or promotions, particularly those featured on our homepage, are de
I've received an order I wasn't expecting/I didn't make.
If you've received an order that you weren't expecting, that's likely due to your Subscription un-pausing. The maximum amount of time you can pause your Subscription is 3 months. This will automatically resume after this time.If you were expecting...
I haven't received my delivery plan order
There could be a few reasons why you haven't received your Subscription order, but we can usually get this fixed for you pretty quickly.Fulfilled:If you log in to your account, is your order showing as fulfilled? If so, you should be able to track...