Orders & Deliveries
Articles regarding orders & deliveries
Something is missing from my order
If you receive your order and something is missing, it sounds like something may have gone wrong in transit and although these mistakes are rare, we want to make this right as quickly as possible. We're really sorry about this!Please get in touch...
I received the wrong item
Fresh Beer Club Order:If you were expecting your Fresh Beer Club Subscription order, but it's the wrong style of Fresh Press, this could be due to the one you ordered being out of stock. If your chosen Fresh Press is out of stock on your dispatch...
My order was damaged in transit
We are very sorry to hear your order arrived damaged! It sounds like something may have gone wrong in transit and although these mistakes are rare, we want to make this right as quickly as possible.Please get in touch with our Customer Care Team...
I want to cancel or change my order
If your order is still showing as unfulfilled we may be able to complete your change or cancellation request.If your order has already been fulfilled, that means that it's already on its way to you, and cannot be altered.However, as the majority...
How much does delivery cost?
Delivery of a Pinter costs $10 and any additional products you add to the same order will be covered by this delivery charge.For example, if you purchase x1 Pinter and x1 Pinter Pack, your delivery charge will be $10.The delivery of a Pinter Pack...
Where do you deliver to?
At the moment we ship to;Mainland UKNorthern IrelandIsle of Man Scottish HighlandsPLEASE NOTE: We do not deliver to the EU, Republic of Ireland or any of the channel islands such as Jersey or Guernsey.At the end of 2023, we launched Pinter in the...
What courier do you use?
We understand that the way your delivery is handled is important and we want to ensure that everything arrives with you the way it left our team in the fastest way possible.This is why we have spent a long time ensuring that we select the right...
How long does delivery take?
When you purchase, the expected delivery timeframe will be presented to you at checkout before you purchase. We will also put your expected despatch date in your order confirmation email which is sent to you when your order has been received by...
International Shipping
Currently the Pinter is only on sale in the UK and in the USA.We do apologise if you are based outside of these regions, we will be looking to bring the Pinter to you in the future!
Can I collect my order from you?
Although we love nothing more than meeting our community, this is not something we can offer at the moment.Keep an eye out for updates on where you can buy our Fresh Beer next. To be the first in the know make sure to sign up for our newsletter.On...
Do you offer gift wrapping or subtle packaging?
We're incredibly proud to say that our packaging has won awards, but sometimes there is a special occasion which warrants something a little more discreet.We do not have these options currently and we are not able to take any special requests, but...
Understanding the “Limited Quantity” Label on Your Pinter Products
Fresh Beer Club Order:If you were expecting your Fresh Beer Club Subscription order, but it's the wrong style of Fresh Press, this could be due to the one you ordered being out of stock. If your chosen Fresh Press is out of stock on your dispatch...
Where is my order?
Current delivery times will depend on what you've ordered, and where it's being delivered, but you'll get an estimated dispatch date in your confirmation email to let you know when you should expect your order.When we've shipped your order, it'll...
What does “Ready for Pickup” Mean on My Order Tracking?
If you’re seeing a “Ready for Pickup” status on your tracking, don’t worry - you don’t need to do anything. This message is used internally by the courier and simply means your parcel is prepared and waiting to be collected by the driver so it can co