Order Management
I want to cancel or change my order
If your order is still showing as unfulfilled we may be able to complete your change or cancellation request.If your order has already been fulfilled, that means that it's already on its way to you, and cannot be altered.However, as the majority...
Where is my order?
Current delivery times will depend on what you've ordered, and where it's being delivered, but you'll get an estimated dispatch date in your confirmation email to let you know when you should expect your order.When we've shipped your order, it'll...
What does “Ready for Pickup” Mean on My Order Tracking?
If you’re seeing a “Ready for Pickup” status on your tracking, don’t worry - you don’t need to do anything. This message is used internally by the courier and simply means your parcel is prepared and waiting to be collected by the driver so it can co
How do I change my Pinter Pack selection?
You can update your next Fresh Beer Club selection by heading to "Account Overview" within your account and selecting "Edit your order".Here you can choose the Fresh Press that you want, and also amend the quantity on your subscription every...
What happens if my selection is out of stock?
If your chosen Fresh Press becomes out of stock before your date of dispatch, we’ll send you an email to let you know 3 days before the dispatch date and ask you to update your selection. If your selection is not updated by your subscription is...