Returns, Warranty & Replacements
Articles regarding our refund & returns policies.
Information about our Refunds & Returns Policy
Whether or not you're eligible for a refund or return depends on where you are on your Fresh Beer journey. The timeframe in which you can return something depends on the product.We understand that as much as we love the Pinter experience, there...
What is your returns policy for Pinter Packs?
If you decide to return something to us, you will need to contact our Customer Care Team either via Email or Live Chat with details of your return, within 14 days of receiving the product. The product will need to be unused and in its original...
Why Was My Order Refunded and Cancelled?
If your order was unexpectedly refunded and cancelled, it’s likely due to a second subscription being started on an account that already has an active subscription. Some of our offers or promotions, particularly those featured on our homepage, are de
Pinter Warranty Information
Yes, we offer a 12-month replacement part warranty on the Pinter.Whether or not you're eligible for a refund or return depends on where you are on your Fresh Beer journey. The timeframe in which you can return something depends on the product.We...
Check the status of a refund
There are two ways you can see the status of your refund.From your account: Log into your account on our website, head to "My Account" and scroll down to the order you are expecting to be refunded and you should see its status there.From your...
Pinter Complete Care Plan
The Pinter Complete Care Plan is an optional upgrade that gives you extended protection, brewing support, and added value for your Pinter experience. Complete Care extends your Pinter warranty beyond the standard 12 months to:. Your Pinter is fully c
Replacement Parts
If you ever need a replacement part for your Pinter, you can find them here. If you’re not sure which part you need, our Customer Service team will be happy to help. Please reach out with the details below so we can identify the right part and get yo
Something is missing from my Pinter Pack
We're so sorry to hear you're missing something from your Pinter Pack! These mistakes are pretty rare, and we of course want to make this right as soon as possible.Please contact our Customer Care Team via Live Chat or Email using the flashing red...
I’ve lost my Brewing Yeast
Every Brewing Yeast has been specifically tailored to match and complement each individual Fresh Press, so we do not recommend using Yeast from a different style of Pinter Pack, or any other alternatives.If you misplace your Brewing Yeast, don't...